Start by checking whether reticulated natural gas is available at your exact address.
The distributor controls the network connection, an energy retailer arranges the meter, and a licensed gasfitter completes the property installation. The exact pathway depends on the network serving the address and any assets already present.
There is no standard whole-job price. You need separate, written scopes after the distributor and gasfitter assess the property.
Follow the connection in the right order
Check address availability: Use the responsible distributor's current address search or contact its connections team. A nearby gas meter does not prove your property can connect.
Identify existing assets: Ask whether the property already has a service line, meter position or prior connection. Do not assume an old pipe is active or reusable.
Plan the gas load: Give a licensed gasfitter the proposed appliance models. They must assess demand, meter capacity, consumer pipe sizing and suitable appliance positions.
Arrange the network work: Confirm how to request the street-to-meter service line. For Australian Gas Networks customers in Queensland, this request can go directly to the distributor.
Arrange the meter: Australian Gas Networks requires its Queensland meter requests to go through an energy retailer. The current process should be checked for your address.
Complete the property installation: The appropriately licensed gasfitter installs and tests consumer pipework, connects approved appliances and commissions them within their licence scope.
Collect the documents: The authorised installer must issue the gas system compliance certificate after the installation or alteration is completed. Keep it with the appliance records.
Allgas explains its household connection sequence, while Australian Gas Networks separates service-line and meter requests. Check the process that applies to the exact property.
What changes the connection scope?
Network work depends on whether gas reaches the street, how close the main is, the approved meter position and safe property access. A main extension or non-basic connection needs an address-specific distributor assessment.
Property work depends on the appliance demand, pipe length, route, material, ventilation and flue requirements. Access, excavation, other buried services and surface reinstatement can also change the work.
Ask each quote to identify the service line, meter, consumer pipework, appliances, excavation, service locating and reinstatement. It should state which items are included, excluded or awaiting assessment.
What does the gasfitter check?
Queensland requires gas work to be completed under the licence or authorisation that matches the work. New installation and certification need broader authority than a servicing-only gas work licence.
Before a new metered system is installed, the licence holder must advise the network operator. They must also check supply adequacy, meter capacity and pipe sizing for the proposed demand.
Read the Queensland gas installation rules before work begins. Business Queensland sets out the installer's current obligations.
Do not install, extend, pressure-test, purge or commission gas pipework yourself. The property-side installation requires an appropriately licensed gasfitter.
Plan the meter and pipe route before other work
The distributor must accept the meter and service arrangement. Avoid finalising fences, landscaping, cabinetry or appliance positions before the relevant parties approve the layout.
Before planning excavation, read how concealed gas lines and other services are located safely.
What if natural gas is unavailable?
Reticulated natural gas is not available at every Queensland address. If the network cannot serve the property, compare an appropriately designed LPG installation with non-gas alternatives.
LPG uses a different supply arrangement with cylinders or a tank, regulators and compliant siting. It still requires licensed gas work and should receive its own assessment.
Apartments also need a separate decision path for shared services, common property and body corporate approval. Read what changes when a new gas point is proposed in an apartment.
Stop if you find an unknown pipe or smell gas
Do not cut, cap or test an unidentified pipe. Stop excavation and have the asset identified by the responsible network and licensed people.
If you smell gas, do not use flames or electrical switches. Ventilate, isolate the appliance or supply only if safe, then contact the supplier or a licensed gasfitter.
Call Triple Zero for a fire, explosion, uncontrolled release or gas odour that remains after safe supply isolation. Follow the Queensland gas safety response.
What should you have before approving the job?
- a confirmed network-availability result for the exact address
- the responsible distributor's service-line pathway
- the retailer and gas-meter request process
- an appliance schedule and demand assessment
- an approved meter position and consumer pipe route
- separate written scopes for network and property work
- clear responsibility for excavation and reinstatement
- the gasfitter's current Queensland licence details
- the gas system compliance certificate after completion
Once the network pathway and proposed appliances are known, arrange a licensed gasfitter assessment for the property-side design, installation and certification scope.